FAQ & Help

What are the special features of a Maska by Design mask?

All our masks have three layers of cotton blend fabric, they are Australian hand made and we use commercial grade elastic to ensure strength and durability.

Can masks be custom made?

Yes, of course, if the colors in our range do not suit, we are able to manufacture to your requirements. And we have our in house designer who can assist you, please contact us at sales@maskabydesign.com.au. Also, designer fees may apply.

Can face masks have company logo printed?

Yes, we can have your company logo printed on the face masks to allow you to showcase your brand. Please contact us at sales@maskabydesign.com.au for a quote.

How long does it take to have masks custom made?

Turn around time from order confirmation is usually 10 to 14 business days. This may vary depending on your requirements.

What are the best face mask care instructions?

Caring for your face mask is super easy!

Simply machine wash separately in warm soapy water. For extra care place face mask in wash bag and then pop into washing machine.

Please note, that for your convenience wash bags are also available on our online store for you to purchase.

Do you wholesale maska by design face masks?

Yes, we do offer wholesale rates. If you are interested please email us at sales@maskabydesign.com.au with information about your business and we will contact you with our pricing information and terms.

How quickly will I receive my order?

“All our masks are hand made” therefore orders will be dispatched between 3-5 business days.

Please note: that you can track your order for an Estimated Time of Arrival from Australia Post website http://auspost.com.au/track

Do you accept returns?

We have a no hassle money back guarantee when it comes to customer satisfaction on products purchased from MASKA BY DESIGN.
If your order arrives less than perfect please send a photo to info@maskabydesign.com.au so we can organize a replacement or a refund.